Bad banking service

I can not believe how hard it is to fix a one simpel probleme from capitec side now I have to go in to fix a probleme that the guys at the capitec jead cannot even fic on a debit order that went of correctly from my side and screem an shouting the last three weeks about that cannot be fixed over the phone how ****ing hard is it to fix a debit order that went of correctly and in on time from my side but it is not picking up from the side of capitec ans after I even asked if I can send a screen shot or my banking statements the awnser will always be unfortunely not sir because we cannot give a email adress because no one will bother to look at it because capitec is useless I jave been banking with capitec for the beter part of last 4 to 5 years this is utter bull**** I had les problemes with fnb then capitec