Bad banking experience.

My account was blocked with my funds in it, since 2024, is this a profit making scheme by capitec that people should know about?

When I went to the branch in Thohoyandou they told me that it is because someone sent me money, and that person's account had a transaction which was reported for *****, (the transaction was a normal business transaction for a no refund service, the person who reported wanted refund but told that there is no refund and that they can only change service date,then that person decided to report the transaction) and mine is blocked because that person sent me money on the same day.

They told me that to reopen my account I must go to the police station and do an affidavit, which I did and submitted, they then changed and said that the person who sent me the money must also do it, then we both did the affidavit and went to the bank, then they changed the story to say that the person who reported the transaction must be the one to do the affidavit for my account to be unblocked.

This happened in june 2024 and now it's June 2025 and nothing has been done the only told me that my account remain stopped the was no invitigation done. When i try to reach out to the person who reported the transaction,the person does not want to do the affidavit, and capitec has not resolved the matter since. How csn you let someone report a ***** and not do any investigation to prove it to be factual? Why do I have to be involved as a third party? And when I visit the branch they do not want to help me? If it was ***** we wouldn't even go to the police for affidavit and take ourselves to the bank.

Please resolve this matter