Bad banking

So today I received a notice of a payment been made from my account. It was for R152 and immediately I called the call centre to check and have it reviewed. After waiting for 5 minutes (a little long wait in my opinion) the agent answered and after explaining the situation he informed me a investigation can be done, but I would have to pay for a new card (R70) and pay an amount of R80 for the investigation. So R130 later I could or could not receive my money back? This to me is a little to much. Sorry Capitec but I am closing that account.