Bad bank

I am extremely frustrated and disappointed with the shocking level of incompetence and poor customer service I experienced.

An unauthorised debit order was processed from my account, and despite this being clearly visible on your system as something that has never gone off before, your staff made no effort to investigate or assist me. Instead, I was dismissed and told to contact Telkom myself to reverse the transaction.

This is completely unacceptable. It is not my responsibility to run around trying to recover my own money when the bank has the authority and systems in place to deal with unauthorised debit orders. What is even more concerning is the lack of basic knowledge and training displayed by your employees.

The attitude I received was rude, dismissive, and unprofessional. Being told to “go to other people to ask for your money” is disrespectful and shows a complete disregard for customers.

This experience has severely damaged my trust in your ability to protect my finances. I expect immediate intervention, proper investigation of this unauthorised debit, and clear accountability. If this matter is not resolved urgently, I will escalate it further.

This level of service is unacceptable and needs to be addressed.