Bad bank

Good day. After more then a month waiting for capitec MIE to get back to me regarding my credit application after I wrote a review about them on capitec they finally got back to me on 03.11.2022 with a 3sec miss call. They then send me a sms message that they trying to get hold of me and I need ro contact them which I did the same time. Just by being put on hold and the call was cut. I then send a email that I have been trying to call them as well but was unsuccessful. They did not get back to me either. On 07.11.2022 I went back to the bank to get feedback again. Still no response but the consultant told me that he as send them MIE a mail regarding the issue.on 08.11.2022 I got 2 calls from capite. 1 the consultant appollogise about the delay but he has asculated the issue. 2 Round about 2pm I was told that by the end of business day my application will be completed. On 08.11.2022 just before 4pm I got a small sms message saying that your application was unsuccessful. Who does that. Don't they even have the guts to pick up the phone and talk to me directly to tell me. Waiting a month for credit approval and getting a we can't help you is bad. Very bad. I'm human and if you ask me today would recommend Capitec to someone. No no no. This was not my 1st issue also but my 1st issue writing about Capitec. All I will get from them now even calls qill be excuse and excuse. How can preapprove someone and never check on the application. I think this has **** up my mind by moving on away from capitec.