Bad Bank

I made a payment to Capitec bank client through Standard bank app it’s been 5 days the money is on hold, the bank cannot give the money to the client holder. We have sent the documents to both depts forensic investigation but still they can’t release the funds. They have recieved the ID and affidavit but still everything is still on hold. What kind of Bank is this???????!!!!! They asked all the documents but it’s been a week now moving up and down.