Bad bank

Thank you for sharing your concerns with us, and we sincerely apologise for the frustration and distress this situation has caused 🙏 We understand how important funeral cover is, especially during a difficult time, and we are sorry that your experience has not met your expectations. Please note that when a claim is placed, it may sometimes be subject to review or investigation to ensure that all policy terms and conditions are met. This process is in place to protect both our clients and the integrity of the policy. Regarding the number of beneficiaries, there are specific terms and limits outlined in the policy, and these are app**** during the claims process. We truly value your feedback, and we would like the opportunity to look into your case further and provide you with clear feedback. Kindly share your case number or policy details, so we can assist and escalate this matter where necessary. We appreciate your patience and the chance to make this right.

Good day Deliwe Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank