1 reviews | Active since Dec 2017
Bad Balance
I am very much unhappy with the service I have received from Capitec Bank.
I received an SMS stating I owe R0.01c
I went to The Branch (Rosebank Mall, Johannesburg) and they could not assist since they did not have the correct change for my R200 note. I ended up speaking to a lady by the name of Charlotte via the contact center( ********** 718) and she said they will s**** my debt of 1c since it is not a huge amount owed. I now received an SMS stating I Owe R1,16c.
Please have this sorted and you may get hold of me on ********** , **********
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Dustin
Thank you for bringing your matter to our attention.
As discussed telephonically, your matter has been resolved in your favour and therefore it is now closed.
Kind regards
Donorique (Complaint Management)
Hi Dustin
Thank you for bringing your matter to our attention.
As discussed telephonically, your matter has been resolved in your favour and therefore it is now closed.
Kind regards
Donorique (Complaint Management)