Bad, bad service from "An agent"

I am SO GLAD I moved from Capitec ban**** The idea of providing "good customer service" is simply a myth! No matter how much I try to see "the silver lining" in my Customer Services interactions, there is none to speak of.

They are VERY good at generating reference number after reference number, with the following in each auto-response email:

Good day

"Thank you for your enquiry.

An agent will respond to your enquiry shortly. Please provide the following reference number in all related future correspondence: Incident# ********

Kind regards

Capitec Bank

Read the Capitec Bank email disclaimer at http://www.capitecbank.co.za/emailDisclaimer.asp"

I have sent emails to 3 email addresses, each generating the same above auto-response, and I am yet to receive a reply from "An agent" (whoever that is going to be.

In this day & age when customer service is what makes businesses stand out from the rest, can ANY business afford to give nothing but their best customer service?