BAD BAD SERVICE DURING LOCKDOWN

Due restrictions during the lockdown I requested for my telephone to be updated as I would need to access my banking app. I'm currently working from home also and are unable to go to the nearest bank. Your banks aren't open currently on a Saturday and it's very frustrating as a client of your bank. I feel this is very unfair that you can't change a telephone over the telephone.

This is BAD BAD service from a well-known bank in South Africa.

I work Monday to Friday until 6pm.

Hope soneone is able to do something about the situation.