BAD BAD SERVICE ALWAYS

In January Capitec Bank deducted unknown amount on my account, on top of that it was not even month end but they deducted all the loan instalment from the last money I had. I went into the bank and spent the whole 3 hours, not even the manager understood what was went wrong. now this is affecting me because with other suppliers it is reflecting that I have four loans with capitec bank and they asked for capite bank to provide a letter stating how many loans and amount due I have with them. Since last week Wednesday no one has been able to provide me with the letter. this is despicable I've had it with his bank. this is one of the many bad service I had with you. Staff bad attidute always justifying their incompetence....like seriously. Now today I phoned the call centre 3 times again and I demanded to speak with the Manager because I;m always told it will take 48 hours to get the letter. The Manager Readon Beerwinkel tells me that I will get the letter tomorrow....excuse me are you not hearing me that I've been waiting since last Wednesday or must I take you back to grade R and learn how to count days....Fresh out of humore