BAD BAD service

Its with great regret that I have to do this again. So I finally got the details to make payment into the Capitec account, but now im having the hassle of having the funds allocated to the correct acc because the branch made a mess up now i must suffer,. Why cant they just allocate the funds to the correct account give me my paid up in full letter and clear my name that is all i ask. Can smeone please sort this matter out ive been trying all week to get this done but to no avail. Im being held back, Im trying to get a home loan approved and if all fails because of CAPITEC i will take the matter further.