BAD BAD service

My account went into arears with Capitec, they have handed me over to the legal department. I have been trying to pay them but no one can provide me with the banking details. Ive been going from branch to branch to get some sort of help BUT NO ONE is willing to help. Ive been told that i have to wait Till March to pay the account WHAT nonsense is that. I NEED AN ACCOUNT NUMBER TO PAY, JUST TAKE YOUR MONEY. I dont want to hear that there isnt a collection agency to collect. I WANT MY NAME CLEARED.