Bad, bad service

Item: Capitec Bank
Rating: 1
Author: Jack N

I'd received 1 Gigabite data, as a gift, from a from a friend via Capitec 4 days ago, but it does not show on my Vodacom.

I'd sent THREE e-mails to Capitec, but am getting absolutey NO REPLY. Not even after threatening them with Hellopeter.

Bad, bad, bad, bad, bad

Helpful (0)

Replies (4)

Jack N's updateReviewer Update

30 Aug 2018, 13:55

This is going to turn out worse than Capiec's service, because now denial starts taking place, AFTER I'd sent them attachments to proof my claim.

Jack N's update30 Aug 2018, 13:55

Reviewer Update

This is going to turn out worse than Capiec's service, because now denial starts taking place, AFTER I'd sent them attachments to proof my claim.

Capitec Bank's replyOfficial

30 Aug 2018, 14:51

I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply30 Aug 2018, 14:51

Official

Complaint Management
Capitec Bank

Jack N's updateReviewer Update

30 Aug 2018, 15:10

FIVE working days??????? That is bad, bad, bad. That is not satisfactory for me, as you have ALL the info in front of you. You should appoint çapable and well trained staff!!!!

Jack N's update30 Aug 2018, 15:10

Reviewer Update

FIVE working days??????? That is bad, bad, bad. That is not satisfactory for me, as you have ALL the info in front of you. You should appoint çapable and well trained staff!!!!

Capitec Bank's replyOfficial

31 Aug 2018, 16:56

Good day

As discussed telephonically, I confirm the matter has been dealt with.

Complaint Management

Capitec Bank

Capitec Bank's reply31 Aug 2018, 16:56

Official

Good day

As discussed telephonically, I confirm the matter has been dealt with.

Complaint Management

Capitec Bank