Bad bad service

Called in capitec to get assistance with disputing a debit order was pushed from pillar to post asked to speak ti a a manger only to be put on hold and transferred to another agent and then i was put on hold till i had to drop. I dnt understand why cant capitec do disputes telephonically why must i go to a branch. Seems like u forgot what the world has come to! #covid #refice f2f interactions