BAD BAD SERVICE!!!

I asked for my card to be checked cause it was working just fine before, me I have to pay r50 for my card to start working again. I pay bank charges and on top of that i have to pay for a card that i did not break????!!!! That is wrong I know if it was broken yes or lost yes but just out of the blue you people block my card i cant get access to my money for days when i visit your branch you tell me i must pay more money to get the card fixed??? That is crazy!!!!v I do not want to deal with you anymore please advice as to how to get my money out of your account and close it!!! But R50 for a card i did not break or loose I will not Pay and i need my money ASAP!!!!