BAD BAD HORRIBLE SERVICE.

I recently had a complain with Capitec Bank regarding my debit order date. I was contacted by one of their complains consultant Phiokuhle Hewu whom tried to have my issue resolved and he called collections department on my behave to change the debit date and collection advised us that we need to go through client care, we spoke to Celiwe who told us we need to go back to collections to change the debit date. they took me from pillar to post with a simple request to change a debit date, The complains consultant escalated the matter to his manager he came back and advised me I need to sent payslip and letter from my employer to amend a debit date!!!!!!! I was shocked.

2 days ago I go a call from Skhumbuzo Baloyi who works in the same department as Celiwe she assisted me to change my debit date and we did Debit mandate. Capitec hired most *********** staff who are not willing to assist client with their request instead the want to call you every single day reminding you of the arrears as if you cant afford to pay them. I highly recommend they allow Skhumbuso to educate most of their staff on TCF. I was ready to close my account due to BAD SERVICE I got from team leaders and agents.