Bad bad customer service

Capitec: Good day,We've received your credit insurance claim. The claim will be assessed within 7 days & feedback provided. Info ********** 783....i was admitted to hospital after a stroke on 25 January 2019 and was put on temp disability for six months. I phoned Capitec Head Office to inform them that i won't be able to pay my loan accounts as from end of March cause i will not be getting paid. I am a single parent raising my 2 daughters on my own. I also submitted all the documents they required and they confirmed that it was received for my claim. So i was admitted again to Unitas hospital 24 March and my family paid money into my account so i can pay my rent and provide for my kids. And when that money went in the account Capitec took it for the loan. I went ut of hospital straight to the bank so they can reverse the money back to my account on the 29th and they refused and wty a vwry bad temper and attitude the guy on the other end of the line just told me it is ny problem i signed an agreement to pay every month. But i did everything from the start what they needed so that i don't have to be in this situation i am in now. I will in my live never use them again. They are so fast to talk cheap but they don't keep to their end of the agreement. I never skipped a payment or anything and now they are the cause for me to get a bad credit report and all i wanted was just for them to have some compassion and give me back what i paid for all these years. They do not have any customer service or compassion and they don't feel anything for their customers