1 reviews | Active since Oct 2016
BAD BAD BAD SERVICE AT THE BRANCH TELLER
I went to a Capitec Bank in Umzimkulu Spar Plaza to make two deposits, there was a guy at the door that ask what I was there to do and printed deposit ticket for me i joined the queue I was assisted by a lady who didn't have a name tag and she didn't greet processed the first deposit when I gave her the second account number and money sh told me to go back to the door and print another ticket and join the queue again and I asked her f i'm making 6 deposits to I queue 6 times she said YES with a big attitude. i went back to do as she INSTRUCTED when I was in the queue for the second time the Gentleman at the door logged in on the Teller on the left hand side and assisted without calling the ticket number was told to go back and get he helped with other things without asking for me to go and join the queue again. I had R200 and wanted to deposit R100 he asked the same lady with a very bad attitude for changed and she shouted at him and gave a long story of why he didn't request for change when her drawer was still opened after she was done complaining she then open a drawer and gave him change. this is the worst capitec branch I've ever been and this is the second time i'm expriencing bad service from the ladies of that branch in other case they would have a conversation about how the weekend was or complain about other customers while they are supposed to help you would wait for them to finish the conversation before they attend to you they need to learn from the people working at the Mall brach what customer service is all about even visit other banks and learn from them they are the worse ever
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Sugeibah Ganief will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Sugeibah Ganief will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day
I confirm the matter has been dealt with and addressed.
Complaint Management
Capitec Bank
Good day
I confirm the matter has been dealt with and addressed.
Complaint Management
Capitec Bank
