MP
Melanie P
1 reviews | Active since Nov 2023
07 May 2024, 10:36
BAD BAD BAD SERVICE
Still no assistance a lady from the "investigations" department called, promised to assist and never got back. I will NEVER recommend anyone to capitec as i feel it was an inside job".........a few minutes later after the first phone call the same lady called my number mistakenly and asked for someone else so this seems like a norm!!! I'm taking my account elsewhere
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Replies (2)MP
Melanie P's updateReviewer Update
07 May 2024, 11:02Capitec bad service My card was swallowed at the atm (which was a std bank atm and i stopped my card) however after stopping my card i went into the branch to report and get a new card and even after my card was stopped transactions were going off in another area and capitec staff promised to do an ive still not been assisted only phone calls promising to " investigate" till today
MP
Melanie P's update07 May 2024, 11:02
Reviewer Update
Capitec bad service My card was swallowed at the atm (which was a std bank atm and i stopped my card) however after stopping my card i went into the branch to report and get a new card and even after my card was stopped transactions were going off in another area and capitec staff promised to do an ive still not been assisted only phone calls promising to " investigate" till today
Capitec Bank's replyOfficial
07 May 2024, 11:58Good day Melanie,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply07 May 2024, 11:58
Official
Good day Melanie,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.