Bad Bad Bad Customer Service from Capitec Bank

Capitec's service goes from bad, to better to worse. In January my funds were put on-hold for something I wasn't part of. I received half the assistance I needed because I could provide them with the other proof of payment because the account of the person who was supposed to give the the proof of payment was "Unreachable" due to some investigation. Last weekend I sent the email to their customer care service with the required proof of payment, up to today no correspondence, call or email whatsoever, how long am I supposed to wait for this issue to be resolved? Since 16 January? Capitec is killing us and our businesses.

This is not the way to handle your clients.