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dikeledi R

1 reviews | Active since Oct 2012

05 Jul 2017, 16:15

Bad Bad Bad Customer Service by Monyatsewa @ Capitec Bank Tembi in Tembisa

<p>I went to capitec on Sunday to deposit money into my account. The que was long but to my suprise some woman from jet (store) walked in and was assisted before me without being on the que. i was supposed to the next one on the line. Jet is opposite to Capitec Bank and if they are friends, they should be friends not during working hours. we went to the bank not for fun. This is the second time it happened to me. Always the VIP's they dont que. I would understand if it was someone who is old or pragnant but that......its a no no no. We are not stupid.</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply06 Jul 2017, 07:58
Official

I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply07 Jul 2017, 13:18
Official

Good day

Thank you for allowing us the time to investigate your complaint.

We understand that you were contacted and the matter is now resolved.

Please accept my sincere apology for your negative service experience and for the inconvenience caused.

Complaint Management

Capitec Bank