Bad bad bad customer service and hidden costs.

I had savings with capitec that is 32 days notice account then I had an emergency request earlier withdrawal of my funds, I told to send a message to capitec for my money to be released no feed back I called again it was around 09:00amm the later in the evening I received a message to say they will let me know when my funds are ready to date no money has been received. The charging me R 287 plus 3% interest on my money yet my money not received so be careful before making investments with capitec