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dikeledi R

1 reviews | Active since Oct 2012

29 Jul 2015, 16:41

Bad Bad Bad Attitude

I went to Capitec Braamfontein to reset my password whereby I met this Andile woman who was not in the mood to assist me. She did call Capitec Head Office to uplift the suspension. Which they were able to help me with but on her side she told me that everything was fine and I can log on at work. I thought it was a new procedure since well I know that I need to reset my password at Capitec on the spot.<br> <br> CLEARLY IT SHOW THAT ANDILE DOESN'T KNOW HER WORK. I am supposed to be paying my accounts today via internet now I am gonna be paying for interest because a foolish stupid girl.

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Replies (1)
Capitec Bank
Capitec Bank's reply30 Jul 2015, 08:15
Official
Hello DikelediRa,

Please accept our apologies for the poor service experience you had!

Jennine Seholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank