Bad attitute

on the 7 february 2010 I went to capitec bank(taung mall) to get assiatance with money transfer directly at the bank as there was loadshedding and my mobile self services couldnt connect as there was also no cellular network also due to loadshedding in the area. i then get assisted by the bank manager at the door( whom did not have a name tag by then) he asked me" what i was there for) i told him the above mentioned reason. i asked him, how long are we going to wait for since there was no number que tag at the door? he vehemntly told us to go wait( roughly pointing his fingers) . As a result, i told a friend whom is also a loyal capitec customer about the rude ordeal. The bank manager heard the voices of us talking and moving towards the teller, with loud anger and face of disgust, he asked me : ( in his own words infront of other starring employees) " should i turn you away"? i then saw other customers leaving the store unhappily bcos of his poor poor service attitude. My friend told me she will also stop using the bank services. I have been with capitec for almost 10 years, i have never received such kind of poor customer service. Capitec bank is the third leading bank in South Africa in a short space of Time. I was really sad that the person that who was supposed to be an example of good customer service is the one acting out of character, implying to other junior employees that it is okay to turn away customer in this highly competitive bussiness. The manager did not really simplify things for me!!!! .