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Nicole A

1 reviews | Active since Nov 2017

24 Aug 2018, 10:04

Bad attitude towards customer

Capitec Parow branch 161 Voortrekker Road has rude consultants .Consultant number 3 I dont know her name was arrogant and rude.Instead of saying have a seat please like a normal customer orientated person.I was told "Take a seat because you standing like that is making me uncomfertable" I was trying to show her something on my phone and explained this is a loan phone .Then I was asked if the phone was ****** at this point I became angry and demanded to see the manager.This is unacceptable for any financial service institution .Where customer service should be key.Do your job in a professional manner its what you paid for

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Replies (1)
Capitec Bank
Capitec Bank's reply24 Aug 2018, 10:33
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Carmenita Fortune will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank