Bad attitude from a consultant.

Good day

Yesterday on the 28 th June 2018, 1:58 pm , I called in at the Customer Services Center to enquirer about and I must say I was treated with utmost disrespect. As a customer I asked why do I have to answer so many questions and the consultant PEARL gave it to me like never before asking me if I was to be assisted or not with a tone. When I asked about the date she was confirming her expression was rather unpleasant.

As a result I was not provided or asked if I needed a reference number. She should be taken back to the customer experience manual. The outcomes based regulatory and supervisory approach designed to ensure that specific, clearly articulated fairness outcomes for financial services consumers are delivered by regulated financial firms.

I still need to go to be back to enquirer because with the treatment I had received it was rather unpleasant and still do not have clear answers.

Your response on how the matter was handled will be appreciated.