MM
Michael M

1 reviews | Active since Feb 2016

20 Aug 2018, 10:32

Bad attitude by uninformed staff

I am @ capitec letsoho shopping centre in Katlehong, I give them an ACCOUNT NUMBER to make a deposit, the consultant deposits into the right person but wrong ACCOUNT . Just for asking why she deposited in the wrong account number she started attacking me, yelling that I will make a plan to transfer it its not her problem I should have to which account, really ? That's the way we speak to customers at capitec ? Even her colleague Kgomotso jumped in and started yelling me as well that I shouldn't make my problems theirs I will transfer the money and that's that , When I asked for the manager, they said he's I am still wait for him, when he came he gave me a simple explanation, totally understandable but how does Mbali and Kgomotso fail to explain it in this way?why are they in fronline if they cannot handle customers professionally?I demand they be called into order and they both have to apologise to me formally. I work in the same shopping centre with them I look forward to their apology Mike ********** 747

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Replies (2)
Capitec Bank
Capitec Bank's reply20 Aug 2018, 12:58
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Kim Simons will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply24 Aug 2018, 09:24
Official

Good day Michael

We trust that the matter has been resolved.

Kind regards

Kim Simons

Complaint Management

Capitec Bank