Bad attitude by the branch manager

i took my younger sister to open an account and we were turned back telling us is already late the bank will be closed in 15 minutes and my sister returned three days later and she was turned back telling her that she need someone to come and sign for her. when we went back the next day with her i was told my proof of address is old and i need another one of which that information was corrected when we went for the first time. i told them that i receive my electricity statement on e-mail and was told i must go to internet cafe to go and print it even though am a capitec clients in the same bank me and my wife and they have our details. had to go to internet cafe an pay 10 just to print the the statement and when i came back i was told that since statement is in my wife's name she need to come her self. when i asked why didn't they tell me before i went to internet cafe was told is not their problem and we can go open the account at other banks. the manager was telling me things has changed because she is the manager there now and even going extra mile for clients were not given, she said i can cancel my account if i want to.