Bad attitude branch 2288

Good day , my mother Aletta Wilbers was helped on 05/02/2018 by a consultant named “Hannes” . She went to the bank because there was an unauthorized payment made on her credit card which she did not purchase and did not approve , she went to the branch to get help as she is old and doesn’t know what to do , she was expected to get helped by a bank that always gets appraised by their kindly and friendly service but that was not the case! When she arrived she had to press her own ticket , sat for 10 minutes and other clients walked in and was assisted immediately when she tried to find out about her ticket she was sent twice to the wrong people and waisted 20 minutes , as she sat with “hannes” to find out what help they could offer her he was apparently very arrogant, and told her its her problem not the banks and they can’t do anything for her , instead he showed her away confused , angry and dissapointed! I worked for Capitec for a long time and i know this is not how you treat a client without calling helpdesk or any other collegue for that matter! Follow up number for my mom Mrs Wilbers - ‭+27 (74) ********** ‬ . This service is unexceptable , The consultant could not even give her a straight answer