NM
Ntsebeng M

1 reviews | Active since Feb 2019

09 Sept 2020, 17:29

Bad attitude

There's a woman by the name of Patience at Capitec Lakeside Mall (game entrance). She was very rude at the door, she didn't talk to customers with a polite attitude, she refused couples to enter the branch, she insisted on only one person is allowed to enter the branch. Mind you, the father was the one carrying the baby, the mom was not allowed in the branch by this rude woman.

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Replies (1)
Capitec Bank
Capitec Bank's reply10 Sept 2020, 09:02
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank