bad attitude and poor service on last hour

I am extremely dissapointed about the service I have been receiving from Capitec Bank – Phumulani Mall (Tembisa) 2017/11/16 1 from 17:75. The consultants there lack a uniform work structure and it seems as though everyone makes a decision based on their own discretion which is limited to the amount 0f knowledge and experience. I was there to open the account to switch my salary with the proper FICA required document( smart ID and Bonita’s medical 2017 October/sars correspondence statement ) and Lady Rekgasipe requested the document which I handed to her and she was very rude just turn me away she said she cannot read the document even the word the bold letter “Bonitas” statement in her disposal with no further advised provided. I asked the Manager (Jabu) who also downplayed the situation he said she have little knowledge and people are not the same with he provided me with another consultant . Again Lady Rekgasipe came to where was assisted disrupted me further trying to defend herself. Up until 18:00 where Consultant in assistance picked that my ID is detected as risk he need to call CAAT they were closed and I was not assisted. • My complain is Rekgasipe if was trained proper I would be assisted on regardless CAAT issued because they call them before six and the manager downplayed situation laughing at me . • If manager address takes the ownership of the situation he was supposed to protect against Rekgasipe who continuously harassing and belittling in front of her staff and other client trying justify her unacceptable behaviour. My recommendation is Rekgasipe get assistance on FICA required and get the proper training about customer care and The manager must monitor the situation and assured customer and I need the feedback about the resolution .secondly the Branch manager must call me give me the proper arrangement until the resolution and if need be Rekgasipe must resolved it.