Bad attitude and poor customer service

I went inside Capitec bank Makhado Crossing to unlock my fixed account because I wanted to transfer some money to my savings account. I was assigned to a lady called Hendrica. She was very rude, asked me why I don't transfer on my app. I told her it doesn't give me that option, she asked how much is the balance and I just said it's less than R10000. She told me to go do it at the ATM and called the next customer.