1 reviews | Active since Apr 2013
Bad attitude and bad service
Hello Peter, I went to Capitec Bank on Saturday, 16 September 2017 to open an account for my son. First of all the person only spoke English to me while I spoke Afrikaans (being my first language) to him all the time. Secondly he was rude in the way he spoke to us and it was clear that he did not want to help us. When asked for an ID I told him that we only have a birth certificate and his response was “this is null and void”. I reported this to the manager yesterday and the manager promised to call me back. I am still waiting for him to call me. This is totally unacceptable. Could you please assist?
Dankie dat u die tyd geneem het om u klagte onder ons aandag te bring en ons die geleentheid te gee om dit aan te spreek.
Terugvoer sal gegee word binne 5 werksdae.
Complaint Management
Capitec Bank
Dankie dat u die tyd geneem het om u klagte onder ons aandag te bring en ons die geleentheid te gee om dit aan te spreek.
Terugvoer sal gegee word binne 5 werksdae.
Complaint Management
Capitec Bank
Hi Veronica
Thank you for providing with an opportunity to look into your matter. I've tried to call but to no avail. Kindly note, I need information on the specific branch you visited in order to addressed the matter.
Furthermore, please contact me on *** or email ***.
Kind regards
Donorique
Hi Veronica
Thank you for providing with an opportunity to look into your matter. I've tried to call but to no avail. Kindly note, I need information on the specific branch you visited in order to addressed the matter.
Furthermore, please contact me on *** or email ***.
Kind regards
Donorique