Bad attitude

On the 22/04/2015, I went to protea gardens Capitec Bank with the intention to apply for a account consolidation, then move all my account from FNB to Capitec as most of my friends have raving about low bank charges at capitec and excellent service, when I went there I was assisted by Zandi on my 1st visit who took my Id and advise me that I must bring payslip, r**** of address, and bank statement, I went back on the 23th at about 17:30, I met a gentlemen who had stinking attitude who told that they cannot open an account for because my ID is not valid yet this a new ID, I offered my drivers he refused and blatantly told me I cannot have a loan or an account with Capitec, amazingly the same IDI used a FNB to get a bank statement and everywhere even at CAPITEC BRANCHES, such attitute is distasteful and very back for the reputation of a growing bank like yours..