cK
chantel K

1 reviews | Active since Nov 2015

14 Mar 2017, 15:25

Bad Attitude

<p> </p> <p>i received a call from someone at Capitec Bank Fourways Crossing to respond to my complain and she was so rude she kept asking me alot of stupid questions next time if you ask someone to call me let it be someone whos decent enought to apologise sincerely.</p> <p>I will accpet to be treated they i was by the rude lady that called me, i myself deal with clients and i will not tell a client to go and look for insurance somewhere as i deal with insurance clients therefore i wont accpet for a Cpitec Employee to tell me to go bank else where i mean what nonsense is that? Or is because am young and black?</p> <p>Get someone that has manners good customer care to call me and apologise in a right manner </p> <p> </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply15 Mar 2017, 08:41
Official

I acknowledge your posting, and have referred it to Jacqueline Radyn for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,