JD
JENNIFER D

1 reviews | Active since Jul 2015

10 Mar 2016, 14:59

BAD ATTITUDE!!!

I went into capitec (which i have banked with for many years) to find out if i could increase the short term loan i have. I earn a basic salary as well as commission.I was advised by Lerato that my loan was declined and she cannot include commission as it isnt paid in in 1 go monthly. I then proceeded to question why and got up and walked out. When i did this, she rolled her eyes and said \Eish\". I confronted her about the mumbling and thereafter said \"my goodness\"<br> I also think its ridiculous as i was told that commission would be allocated as a deduction which i work hard for the money<br> This is very disgusting service from the bank i have had for many years and think maybe its time to chose another bank"

0
Replies (1)
Capitec Bank
Capitec Bank's reply11 Mar 2016, 08:04
Official
Hello JENNIFER1986,

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Megan Martin will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank