Bad Attitude

I visited the bank on Saturday, 15 August 2020 at about 10:00AMor 11:00AM to have my internet and phone banking linked to my phone.

I had a horrible public argument, with one of your employee's, in the presence of your bank's customers. Please take serious actions to maintain your bank's reputation.

When I entered your branch with my husband a lady called Sibongile, a sort of short, a medium size with a oval and round face approached us and asked us how she can help us. We could nit hear her properly as she wasg with a low soft tone. The third time she asked with an aggitated voice. I explained to her that I want to activate my intetnet and cell phone banking on my phone. Sibongile said my husband must go outside as only one person must enter inside the bank. I asked her if my husband can enter as well. The branch was quite empty inside with plenty of seats available. Sibongile raised her voice and yelled at me flipping her arms and hands with a facial and body expression that could have led to a physical attack had the environment been different. I calmly explained to her that I was at the Grove Mall in Equestria where my husband and I went inside together and Consultant politely and Professionally that my husband can be seated on the bench while I get help. We got great customer service, keep up the good work The Grove Mall Capitec. Regardless, of my efforts to talk some sense to her, she leaned closer to me and shouted, " This is not where you come from. This region does not fall under that one, in this region it does not happen. My husband was disguisted. I asked her for her name and manager. She wrote her name on a piece of paper. She boldy without any care in the world pointed out her manager.

The manager helped me and my husband together inside the bank one person ay a time.

My husband and myself have been shocked ever since that ordeal and do not know if we will ever recover.

As a result of time wasted at the entrance in the heated disagreement with Sibongile, we did not get help on time, nor did we have a good experience.

We left the bank hoping to return on time to fetch phone and link my online bankung 5o my phone but all was in vain as time was wasted on an unnecessary unfortunate incidence.

Sibongile needs training before she can work with people in a competant manner.