BP
Bongani P

1 reviews | Active since Jan 2019

29 Jan 2019, 12:13

Bad attitude

This morning Tuesday 29 Jan 2019,went to Bayside mall branch in Tableview. I was issued with ticket B002 and i took a seat. The screen showed that i was next as as I stood up already a lady with B003 was being attended to by Ashley Mac Donald. He finished and I was next and asked him if the clients don't get attended to in numerical sequence .

He blatantly **** in my face and accused me of not taking note and subsequently said I should have just pushed that customer aside. He was abrupt and utterly rude and told me he does not have to serve me. What an audacity from someone who supposedly is the face of Capitec.

He is a disgrace, does not have a clue about client services and should not be on the front desk with such stinking attitude and mannerism.

Disgruntled. Bongani

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Replies (1)
Capitec Bank
Capitec Bank's reply30 Jan 2019, 08:39
Official
I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank