MvJ
Michellé van Jaarsveld
1 reviews | Active since Nov 2018
26 Nov 2018, 11:39
Bad attitude
Bad attitude from capitec staff. This morning I phone Capitec to query how I go about getting a settelment letter to settle my personal loan. So the person answers the phone "capitec morning how can i assist" so I say " good morning how are you" and he in a irritated voice says IM FINE WHAT CAN I HELP YOU WITH. I just thought the staff would have manners and say im well thanks how are you and i would let him know what the reason for my call is. Guess I'll settle my loan and close the acoount. Pathetic
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Capitec Bank's replyOfficial
26 Nov 2018, 12:21I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Noku Skenjana will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's reply26 Nov 2018, 12:21
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Noku Skenjana will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank