Bad attitude

I want to opwn an account at Lephale Mall Capitec to help me to open an account amd close the previous one cause someone took my money every month. So at the door Tebogo Malatji look at the id and give me a proof of residence letter. When i go to the person Moshe he told me why can I go to the people who took my money and talk to them. I said to him it is in Joburg. He said to me I have to go there and talk to them. Then he took my id and ask me if i ever repace my id phot myself. I asked him why will i do that. Then he said to me to transfer all my money from my old account to somebody else so he can close that one before he open a new one.So he took my id scan it and go somewhere when he come back he said to me he cant open a new account for me. So I close the old one and they refuse to give the bank card to me and they did not destroy the bank in front of me