bad attitude

i was extremely annoyed with a consultant (Nthabeleng) that was assisting me at westgate mall ground floor teller number 8 in Rooderport.i went there on the 14/04/2018 to get assistance with internet banking on my phone,the attitude that she gave me was worse than bad service on its own.when i got to her desk she didn't greet me at 1st so i just brushed it off and i greeted her instead,i asked her to assist me with internet banking,she just asked for my phone with a low voice and politely handed the phone to her,when she asked for my bank card again with a low voice i then asked her to speak up as i cant hear what she is saying,her responds was "i cant shout because i have a headache,my responds was i had an ENT operation the previous week so i cant hear properly,though she tried to assist with my query but her attitude made my interaction with her unbearable.i have never been treated like this at capitec and i was shocked with the treatment i got from her..please address this issue as it reflects bad on the company as a whole..