YK
Yolanda K

1 reviews | Active since Mar 2018

06 Mar 2018, 14:51

Bad Attitude

I was served by a rude lady called Fiona Mulaudzi from the Centurion Mall branch. She had no patience and had a condescending tone. She really had a bad attitude that needs to be addressed. This is not to get her fired but she needs discipline for this.

0
Replies (4)
Capitec Bank
Capitec Bank's reply07 Mar 2018, 09:00
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Kadi Diallo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,

YK
Yolanda K's update07 Mar 2018, 09:05
Reviewer Update
Thank you very much, I truly appreciate the response. I will be waiting.
Capitec Bank
Capitec Bank's reply09 Mar 2018, 13:47
Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Kind regards

Complaint Management

Capitec Bank

Best regards,

YK
Yolanda K's update12 Mar 2018, 08:09
Reviewer Update
Good Morning I hope so too. Thank you kindly for your immediate response once again. Regards, Yolanda