Bad attitude

On the 8th of December 2017 i went to Capitec 320 un Durban to open an account for my new room mate who just moved to Durban a week ago for her part time job, i already have an account with Capitec for more than 4 yrs now.

We got all the documents required, my room mate was so happy until we were referred to the worst, stupid consultant ever by the name of "Joy" a foreign guy, we gave the guy all our documents. My room mate was going to use my proof of address as we stay together i also had my i.d book with me to verify. This guy asked my room mate to confirm the address by heard (not looking at it) My room mate told the guy that she is new and only know the complex name, the guy refused to open an account for her and sai we doing ***** , what ***** really???????? Its was nearly 16:30 and we were told that the branch is closing at 17:00 when we ask for a manager Joy told us that the manager is out and will be back after an hour, after the branch has closed????? The guy gave us *** service.

I am so dissapointed with Capitec and definately switching to another bank next month.