1 reviews | Active since Sept 2014
Bad attitude
First off I would like to mention I have been a Capitec client for a few years now, and I am a very happy client. Up until today I have ALWAYS experienced friendly service from all consultants at all branches I have visited. Today however at Mooirivier Mall Branch in Potchefstroom I wanted to deposit money in the branch since the automated machine did not want to take my card. My number was called and I hopped over to the two cashiers, one side clearly marked enquiries, the other deposits. I was makingg my way over to the guy marked deposits when the lady at enquiries anxiously called this side, this side. She did not excuse her way of talking to me nor did she greet me friendly. I am annoyed by this since I have always had the exact opposite experience at all times in branches. I feel obliged to mention this since this is bad for business. I sincerely hope that people take who they appoint in customer service facing jobs alot more serious.
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
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Best regards,
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
Best regards,
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Carmenita Fortun will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Carmenita Fortun will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,