Bad ass service

I've been hvin prblms wit my account due 2 fica documents I've been sent frm pillar to post 4 d past 2 weeks I cnt withdraw or make any purchases, I went 2 Capitec wit my mom's I'd they said it's nt clear n was advised 2 go get a copy frm sars I dd dat den they told me they cnt cnt help bcoz my I'd show 1 name n d proof of residence showed both n d consultant even laughed n said even if u cn fyt we cnt help u n worst of all most of my frnds n family uses Capitec m closing dis account n wnt ntn 2 do wit dem they dnt hv costumer service,1 of my frnds went der wit her mom's proof of residence they helped her ppl nid 2 stp being ******, I wsnt d only person wit dis prblm jus 2 confirm details on d system cn take 100 years I HATE CAPITEC n it's services m changing banks I even asked 4 a day off at wrk jus 2 fix dis only 2 find dat I wil stl nt get assistance CAPITEC IS USELESS ESPECIALLY THE BRANCH IN JABULANI MALL I wana let everybody knw dat they are useless, my lyf is on hold bcoz of dem n their stupid service m gona make every1 in my family close their accounts n switch banks GOOD BYE CAPITEC N R USELESS STUFF MEMBERS it's my money I worked hard for it m nt askin 4 a loan nxa