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Zugin N
1 reviews | Active since Nov 2019
14 Nov 2019, 14:57
Bad app service
The capitec bank app seems to have multiple issues in the past few months. Towards month end, the app is slow or doesn't work at all. Today is not even month end but it's malfunctioning. I checked this with my phone and my colleagues phone. When I got home, my wife had the same problem. Please pull up your socks guys...
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Replies (1)Capitec Bank's replyOfficial
14 Nov 2019, 15:41Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply14 Nov 2019, 15:41
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
