Bad and upsetting service at CAPITEC NORTHGATE MALL

I visited Capitec Northgate Mall on the 20th December going to open an account for my daughter, I was really disappointed the way we were treated myself and my daughter the manager(Mrs Komane) told my daughter to go wait outside and I asked why since we adhering to social distancing and she said according to New Covid regulations no one is suppose to wait inside and I said but she is just a child and as a mother I don't feel comfortable leaving my daughter outside they abduct kids recently and she told me to give my daughter money to go wait for me at Wimpy even worse like who give advise like that while I was busy complaining about my daughter's safety and she wants me to send her where I wouldn't even see her. Then I called the call center to log a call with ref no ***5,and asked about the new regulations and they said that's the first they hear about it what the manager did was not what Capitec would agree with which till now no one ever bother to contact me. It was very unsettling while busy opening an account for my daughter because I had to keep looking outside because am the type of mother who really cares for the safety of my kids. It was really upsetting to experience that which also made me ask myself if we are not allowed to go with our kids if we need assistance at Capitec.