Bad and poor service

App**** for a consolidation loan on the 07 February 2018 at Capitec maponya mall.was assisted by lerato ,the loan was suppose to be paid to my nedbank loan on the same day of approval ,which did not happen due to lerato making the payment to the wrong account number.Complained about this matter but i have not been assisted up to this date 26 april 2018.im taken back and forth with no resolution to the problem and im having to pay this capitac loan which was never even paid to the right beneficiary.This is the third month returing continuosly to the branch for this error to be rectified with no assitance.Is this how capitac bank works becouse this is really frustrating im having to pay two loans with money that i dont even have hence i app**** for this consolidation loan.