Bad and good experience

Pathetic service from Nokuthula!!!! And great service from Sphiwe!!!

I bough airtime for R50 to phone capitec to re-schedule my loan and I speak to the guy by the name of Themba at collection department but he was not so very helpful and the line ended cutting.

I bough another airtime for the same amount, i phone again and i got the lady by the name of Nokuthula " what a worse experience" and I felt like crying while on the phone with her because if you ask her questions she will just say "yes" or "no" I asked her to help me and advise me how am I going to pay my loan going forward and "she said she is not allowed to advise" i felt like I was begging her to help me. She was so moody and I ended up telling her that i was to ask her some few questions but just before you are not willing to help I will find answers for myself and she cut the call. CAPITEC BANK please pull the call recording to confirm this...I was so drained and disappointed after I pay you so much money on my loan and credit card. This is my second loan with you but the service go from Nokuthula was unacceptable. I hope capitec will deal with hear behavior towards customers.

My third call (3rd): spoke to the guy with high positive energy by the name of Sphiwe Khumalo at collection department :)

Sphiwe managed to put smile on my face he was so helpful he did managed to explain everything that i need to know. I was so happy by that time and with the level of position energy he gave to me I felt like I can move my salary to capitec bank. Very professional. Thank you Sphiwe you deserve a very nice present for the they of service you give to the customers.

@Capitec bank kindly get Sphiwe to contact me to finish the applications. I have spend morethan R150 on airtime to try to get this resolved.